All-In-One Inbox
Manage texts, emails, chats, and supported social messages in one place.
A unified inbox that brings texts, emails, website chat, and supported social messages together so your team responds from one screen — with full context from your CRM.
Email · reply
From a customer
What is All-In-One Inbox?
The business problem it solves
Manage texts, emails, chats, and supported social messages in one place. Without it, the work that all-in-one inbox handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- One inbox for every channel
- Context from CRM attached
- Team collaboration
Three simple steps
Bring in texting, email, chat, and social.
Your team replies from one place.
Every message links to the contact record.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
All-In-One Inbox reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Frequently asked questions
Some All-In-One Inbox capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put All-In-One Inbox to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.