Two-Way Text Messaging
Have real conversations with customers directly from your dashboard.
Send and receive texts with customers from inside your dashboard, with the full conversation history attached to their contact record.
Email · reply
From a customer
What is Two-Way Text Messaging?
The business problem it solves
Have real conversations with customers directly from your dashboard. Without it, the work that two-way text messaging handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- Real conversations
- History on the contact
- Faster than email
Three simple steps
Find the customer in your CRM.
Send a message from your business number.
Responses appear in your inbox.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
Two-Way Text Messaging reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Frequently asked questions
Some Two-Way Text Messaging capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put Two-Way Text Messaging to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.