Two-Way Email
Send, receive, and manage customer emails from one platform.
Handle customer email alongside texts and chats, with each thread connected to the contact record.
Email · reply
From a customer
What is Two-Way Email?
The business problem it solves
Send, receive, and manage customer emails from one platform. Without it, the work that two-way email handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- Email in the same inbox
- Full thread context
- Templates save time
Three simple steps
Bring your inbox into OmniSuite.
Respond from one place.
Threads attach to the contact.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
Two-Way Email reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Frequently asked questions
Some Two-Way Email capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put Two-Way Email to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.