Social Messaging
Manage supported social media conversations.
Bring supported social media messages into your unified inbox so they're answered alongside everything else.
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From a customer
What is Social Messaging?
The business problem it solves
Manage supported social media conversations. Without it, the work that social messaging handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- Social in one inbox
- No missed DMs
- Context on the record
Three simple steps
Link supported social profiles.
Reply from your unified inbox.
Messages attach to contacts.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
Social Messaging reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Related features
Frequently asked questions
Some Social Messaging capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put Social Messaging to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.