Live Website Chat
Answer questions and capture opportunities in real time.
Live chat on your site that captures opportunities and routes them into your unified inbox for a fast response.
What is Live Website Chat?
The business problem it solves
Answer questions and capture opportunities in real time. Without it, the work that live website chat handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- Real-time answers
- Captured leads
- Unified follow-up
Three simple steps
Place chat on your site.
Answer as visitors ask.
Chats become CRM contacts.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
Live Website Chat reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Related features
Frequently asked questions
Some Live Website Chat capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put Live Website Chat to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.