Private Feedback Collection
Gather feedback directly from customers.
Collect feedback privately so customers share concerns with you before they share them publicly.
OmniSuite
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What is Private Feedback Collection?
The business problem it solves
Gather feedback directly from customers. Without it, the work that private feedback collection handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- Catch issues early
- Less public negativity
- Better service
Three simple steps
Invite customers privately.
Responses come to you, not the public.
Resolve concerns before they go public.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
Private Feedback Collection reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Related features
Frequently asked questions
Some Private Feedback Collection capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put Private Feedback Collection to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.