Customer Reactivation
Reconnect with past customers.
Identify customers who haven't purchased recently and automate outreach to win them back.
OmniSuite
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What is Customer Reactivation?
The business problem it solves
Reconnect with past customers. Without it, the work that customer reactivation handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- Recurring revenue
- Automated win-back
- Maximize lifetime value
Three simple steps
Filter by inactivity.
Send a targeted offer.
Convert them again.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
Customer Reactivation reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Related features
Frequently asked questions
Some Customer Reactivation capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put Customer Reactivation to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.