Call Recording
Record supported business calls for training and quality control.
Record supported calls for training, quality, and review — subject to applicable consent requirements.
OmniSuite
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What is Call Recording?
The business problem it solves
Record supported business calls for training and quality control. Without it, the work that call recording handles tends to slip through the cracks — missed calls, forgotten follow-ups, and disconnected records.
Key benefits
- Training and coaching
- Dispute resolution
- Quality control
Three simple steps
Turn on recording for supported calls.
Follow applicable consent rules.
Listen back from the contact record.
Where it fits your business
How it connects with the rest of OmniSuite
Every feature shares one CRM, one inbox, and one automation engine — so actions flow across your business automatically.
Call Recording reads from and writes to the same customer records, calendars, and workflows as every other OmniSuite capability. When something happens here, the rest of your business responds automatically.
Related features
Frequently asked questions
Some Call Recording capabilities are included in standard plans, while others are add-ons, integrations, or services depending on your configuration. Availability is confirmed during onboarding.
Most features connect to others automatically inside OmniSuite. Some require a supported integration or provider — we'll disclose any setup, usage, or third-party requirements before you enroll.
Yes. Book a free demo and we'll walk you through a live demonstration using sample data, then recommend a configuration for your business.
Ready to put Call Recording to work?
Book a free demo and we'll show you this feature — and the connected system around it — using sample data.